Cancelling an order
- You can cancel an order for free from My Orders at any time until the courier picks it up, including while the parcel is waiting for pickup.
- Once the courier has picked up your order it can no longer be cancelled. You can refuse the delivery, or request a return once it arrives.
Refund when an order is cancelled
- If you cancel a prepaid order, we refund the price of the items (less any coupon discount) to your original payment method as soon as the cancellation is confirmed; your bank usually credits it within 5–7 working days.
- The Marketplace Fee and Cash on Delivery handling fee are not refunded.
- If Yaalgo or the seller cancels your order — for example because an item cannot be supplied — a prepaid order is refunded in full, fees included.
- Cash on Delivery orders: nothing has been charged, so there is nothing to refund.
Returns
- You can request a return within 5 days (120 hours) of delivery, from My Orders. Returns are requested per item.
- Tell us the reason. If the item arrived damaged, defective or wrong, add photos or a short video — this helps us approve the return quickly.
- Every return request is reviewed. If we approve it, we arrange the pickup; you are never charged for a return pickup.
- Non-returnable items: innerwear and lingerie, cosmetics and personal care products, perishables and food, and customised or personalised items.
Refund when you return
- The refund covers the items returned, less any coupon discount applied to them. It is started once the returned item has been received and checked.
- Prepaid orders are refunded to your original payment method (usually 5–7 working days after we initiate it).
- Cash on Delivery orders are refunded by bank transfer. We ask for the account holder's name, account number and IFSC when you request the return.
Orders that could not be delivered
If a prepaid order comes back to the seller undelivered (for example after failed delivery attempts), we refund the items automatically to your original payment method. A Cash on Delivery order that is not delivered costs you nothing.
Help
Questions about a cancellation, return or refund: write to support@yaalgo.com with your order number. If you are not satisfied with the answer, contact our Grievance Officer.