About Yaalgo
Yaalgo (yaalgo.com) is an online marketplace operated by YAALGO GLOBAL PRIVATE LIMITED, 2/12A, Rail Vihar Colony Rd, Vikalp Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226028, GSTIN 09AACCY0458P1ZP ("Yaalgo", "we", "us"). Products on Yaalgo are sold by independent sellers and supplied by their suppliers; the seller of each product is shown on its page. Yaalgo provides the marketplace, collects payment on the seller's behalf, and arranges delivery.
The tax invoice for an order is issued by the seller of the items, except where an order contains items from more than one seller, or the seller is not registered for GST, in which case Yaalgo issues it.
Where the invoice is issued by the seller, the contract of sale is solely between you and the seller; Yaalgo acts only as a marketplace facilitator. Where the invoice is issued by Yaalgo in its own name, the contract of sale is between you and Yaalgo.
Your account
- You need an account to place an order. Keep your password private; you are responsible for activity on your account.
- Give accurate details — especially your name, phone number and delivery address, which we share with the seller and courier to deliver your order.
- We may suspend or close accounts used for fraud, abuse of offers or returns, or anything unlawful.
Prices, fees and payment
- Prices are in Indian rupees and include GST.
- A Marketplace Fee of ₹10 applies to every order.
- Shipping is free.
- Cash on Delivery orders carry a handling fee of ₹49.
- Every fee is listed at checkout, under the order total, before you pay. Online payments are processed by Razorpay (cards, UPI, net banking and wallets); Yaalgo never sees or stores your card details.
Orders
A prepaid order is confirmed once your payment succeeds; a Cash on Delivery order is confirmed when you place it. We may decline or cancel an order — for example when an item is out of stock, a price was shown in error, the address cannot be served, or we suspect fraud. If we cancel a prepaid order, you are refunded as described in our Refund & Cancellation Policy.
Cancellations, returns and delivery
Cancelling, returning and refunds are covered by our Refund & Cancellation Policy; delivery by our Shipping & Delivery Policy. Both form part of these terms.
Reviews and content
Reviews must be your own honest experience of a product you bought. We may remove reviews that are fake, abusive, or unrelated to the product.
Liability
Nothing in these terms limits rights you have under the Consumer Protection Act, 2019.
Law, disputes and complaints
These terms are governed by the laws of India, and the courts at Lucknow have jurisdiction. For any complaint, contact our Grievance Officer (see the Grievance Redressal page).
Changes
We may update these terms. The version in force when you place an order applies to that order.